155 IT Strategy Success Criteria

What is involved in IT Strategy

Find out what the related areas are that IT Strategy connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a IT Strategy thinking-frame.

How far is your company on its IT Strategy journey?

Take this short survey to gauge your organization’s progress toward IT Strategy leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which IT Strategy related domains to cover and 155 essential critical questions to check off in that domain.

The following domains are covered:

IT Strategy, Technology strategy, Business strategy, Chief Technology Officer, Competitive advantage, Corporate strategy, Defense Intelligence Agency, Digital strategy, Enterprise architecture, Enterprise planning systems, Information technology, Learning management system, Market penetration, Marketing plan, Moore’s law, Project Socrates, Project portfolio management, Return on investment, SWOT analysis, Second half of the chessboard, Strategy, Web content management, Web site:

IT Strategy Critical Criteria:

Chat re IT Strategy issues and know what your objective is.

– Do we obtain it performance reports illustrating the value of it from a business driver perspective (Customer Service, cost, agility, quality, etc.)?

– Has it re-engineered or redesigned processes, and leveraged technologies to improve responsiveness, Customer Service and customer satisfaction?

– Do you have an IT risk program framework aligned to IT strategy and enterprise risk?

– How do we know that any IT Strategy analysis is complete and comprehensive?

– Do you monitor the effectiveness of your IT Strategy activities?

– Exit strategy. what happens if the contract must be terminated?

Technology strategy Critical Criteria:

Read up on Technology strategy planning and look at it backwards.

– Think about the people you identified for your IT Strategy project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Who are the people involved in developing and implementing IT Strategy?

– How important is IT Strategy to the user organizations mission?

Business strategy Critical Criteria:

Deduce Business strategy tactics and look at the big picture.

– As a CSP undertakes to build out or take a fresh look at its service offerings, the CSP should clearly define its business strategy and related risk management philosophy. What market segments or industries does the CSP intend to serve?

– How do we provide the context for investment considerations (which services does an investment affect, and how does that fit with the business strategy and priorities?

– What management system can we use to leverage the IT Strategy experience, ideas, and concerns of the people closest to the work to be done?

– Which services does the ITSM investment affect, and how does that fit with the business strategy and priorities?

– Does IT Strategy systematically track and analyze outcomes for accountability and quality improvement?

– What is the link between a firms business strategy and its capital budgeting process?

– What is your it asset management program. is it manual or automated (which vendor)?

– How to get alignment between business strategy and IT infrastructure?

– What should be done in-house and what should be outsourced?

– Are outcomes in line with business strategy?

– What is the overall business strategy?

– Why should we adopt a IT Strategy framework?

Chief Technology Officer Critical Criteria:

Scan Chief Technology Officer quality and get going.

– In the case of a IT Strategy project, the criteria for the audit derive from implementation objectives. an audit of a IT Strategy project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any IT Strategy project is implemented as planned, and is it working?

– What are the record-keeping requirements of IT Strategy activities?

Competitive advantage Critical Criteria:

Depict Competitive advantage goals and secure Competitive advantage creativity.

– If you had to rebuild your organization without any traditional competitive advantages (i.e., no killer a technology, promising research, innovative product/service delivery model, etc.), how would your people have to approach their work and collaborate together in order to create the necessary conditions for success?

– What are your current levels and trends in key measures or indicators of IT Strategy product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– Designing internet of things (IoT) solutions can unlock innovation, increase efficiencies and create new competitive advantages. but in an emerging marketplace of mostly unknown and untested solutions, where do we start?

– For your IT Strategy project, identify and describe the business environment. is there more than one layer to the business environment?

– To what extent does data-driven innovation add to the competitive advantage (CA) of your company?

– Value proposition – can we create and sustain competitive advantage for this product?

– How likely is it that the strategy will continue to sustain competitive advantage?

– organizational Culture: Can it be a Source of Sustained Competitive Advantage?

– How can CRM be a source of competitive advantage?

– What is our competitive advantage?

– How do we keep improving IT Strategy?

Corporate strategy Critical Criteria:

Frame Corporate strategy tasks and catalog Corporate strategy activities.

– Think about the kind of project structure that would be appropriate for your IT Strategy project. should it be formal and complex, or can it be less formal and relatively simple?

– Has MD initiatives been matched to the corporate strategy?

Defense Intelligence Agency Critical Criteria:

Own Defense Intelligence Agency failures and probe the present value of growth of Defense Intelligence Agency.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent IT Strategy services/products?

– Why are IT Strategy skills important?

– How can we improve IT Strategy?

Digital strategy Critical Criteria:

Exchange ideas about Digital strategy goals and probe using an integrated framework to make sure Digital strategy is getting what it needs.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new IT Strategy in a volatile global economy?

– What are the top 3 things at the forefront of our IT Strategy agendas for the next 3 years?

– Are assumptions made in IT Strategy stated explicitly?

Enterprise architecture Critical Criteria:

Discourse Enterprise architecture failures and reduce Enterprise architecture costs.

– With the increasing adoption of cloud computing do you think enterprise architecture as a discipline will become more or less important to us and why?

– What will be the consequences to the business (financial, reputation etc) if IT Strategy does not go ahead or fails to deliver the objectives?

– Enterprise architecture planning. how does it align with to the to be architecture?

– How does the standard fit into the Federal Enterprise Architecture (FEA)?

– What sources do you use to gather information for a IT Strategy study?

– Are Enterprise JavaBeans still relevant for enterprise architectures?

– Are software assets aligned with the agency enterprise architecture?

– Are the levels and focus right for TOGAF enterprise architecture?

– Are software assets aligned with the organizations enterprise architecture?

– Is There a Role for Patterns in Enterprise Architecture?

– What is the value of mature Enterprise Architecture?

– Why Should we Consider Enterprise Architecture?

– Who sets the IT Strategy standards?

– What is an Enterprise Architecture?

– What Is Enterprise Architecture?

– Why Enterprise Architecture?

Enterprise planning systems Critical Criteria:

See the value of Enterprise planning systems tasks and suggest using storytelling to create more compelling Enterprise planning systems projects.

– What are our best practices for minimizing IT Strategy project risk, while demonstrating incremental value and quick wins throughout the IT Strategy project lifecycle?

– Is the IT Strategy organization completing tasks effectively and efficiently?

– How can the value of IT Strategy be defined?

Information technology Critical Criteria:

Accumulate Information technology projects and assess what counts with Information technology that we are not counting.

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– What are all of our IT Strategy domains and what do they do?

– When do you ask for help from Information Technology (IT)?

– Will IT Strategy deliverables need to be tested and, if so, by whom?

– Are there IT Strategy Models?

Learning management system Critical Criteria:

Brainstorm over Learning management system visions and oversee Learning management system requirements.

– Data migration does our organization have a resource (dba, etc) who understands your current database structure and who can extract data into a pre-defined file and format?

– Do you want a selected vendor to host all of the content (i.e. streaming video, wbt, blogs, chat rooms, etc…)?

– What is a good on line teaching platform that makes it easy for team teaching between different institutions?

– The Assets used to create content – jpegs, text, buttons, etc is it centralized or decentralized?

– Do we expect the history of data to be migrated/uploaded in a potential new lms system?

– How many people will you have to participate in the implementation project?

– To what extent are teachers and students satisfied with their experiences?

– What is the data currently stored in (oracle db, excel documents, paper)?

– What are the common steps to start an effective e learning campaign?

– Additional systems we should consider in our analysis?

– What is social learning as defined in online learning platforms?

– Do we currently use any content authoring tools?

– Additional important requirements we should add?

– What products are available how do they compare?

– Are there any drop dead start or go-dead dates?

– What are good examples of online learning communities?

– What data fields are targeted for migration?

– What drives successful e-learning?

– How many e learning systems are there?

– Where is content stored?

Market penetration Critical Criteria:

X-ray Market penetration issues and know what your objective is.

– Will IT Strategy have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Think of your IT Strategy project. what are the main functions?

Marketing plan Critical Criteria:

Nurse Marketing plan results and triple focus on important concepts of Marketing plan relationship management.

– Is the promotion consistent with the product positioning and other marketing plans?

– What threat is IT Strategy addressing?

Moore’s law Critical Criteria:

Drive Moore’s law failures and secure Moore’s law creativity.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this IT Strategy process?

– What is our formula for success in IT Strategy ?

Project Socrates Critical Criteria:

Give examples of Project Socrates strategies and grade techniques for implementing Project Socrates controls.

– Is IT Strategy dependent on the successful delivery of a current project?

– How does the organization define, manage, and improve its IT Strategy processes?

Project portfolio management Critical Criteria:

Focus on Project portfolio management failures and drive action.

– Among the IT Strategy product and service cost to be estimated, which is considered hardest to estimate?

– What are your most important goals for the strategic IT Strategy objectives?

– What is project portfolio management?

– Are we Assessing IT Strategy and Risk?

Return on investment Critical Criteria:

Judge Return on investment decisions and gather Return on investment models .

– Consider your own IT Strategy project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– How important are hard measurements that show return on investment compared to soft measurements that demonstrate customer satisfaction and public perception?

– Does the expected return on investment (roi) of this new collection justify putting it in place?

– What role does communication play in the success or failure of a IT Strategy project?

– Is Return on Investment addressed?

SWOT analysis Critical Criteria:

Frame SWOT analysis adoptions and modify and define the unique characteristics of interactive SWOT analysis projects.

– Are there any disadvantages to implementing IT Strategy? There might be some that are less obvious?

– When was your last SWOT analysis for Internal Audit?

– Why is IT Strategy important for you now?

Second half of the chessboard Critical Criteria:

Understand Second half of the chessboard decisions and reinforce and communicate particularly sensitive Second half of the chessboard decisions.

– What are internal and external IT Strategy relations?

– How would one define IT Strategy leadership?

Strategy Critical Criteria:

Brainstorm over Strategy strategies and prioritize challenges of Strategy.

– Has the team ensured that key cultural barriers (e.g., training and skills required for new jobs, entrenched culture, incompatible support structures, fear of downsizing) are addressed in its Change Management strategy?

– Having defined its strategy and target client base, the CSP must define the requirements for providing services to that client base. What specific regulatory or industry requirements are applicable?

– What is in place to develop and maintain an appropriate iam strategy, policies, procedures, and ongoing operations?

– What kind of marketing strategy would you use in each stage to keep our products at the forefront?

– Product fit – does the product fit with current strategy, product portfolio, competencies etc?

– Is our Cybersecurity strategy aligned with our business objectives?

– Does the program plan include a communication strategy?

– What are the most important components of any DevOps strategy?

– How could the internet be used to aid our strategy?

– Why do we need an advertising strategy at all?

Web content management Critical Criteria:

Collaborate on Web content management quality and get the big picture.

– What are the key elements of your IT Strategy performance improvement system, including your evaluation, organizational learning, and innovation processes?

– Where do ideas that reach policy makers and planners as proposals for IT Strategy strengthening and reform actually originate?

– Are we making progress? and are we making progress as IT Strategy leaders?

Web site Critical Criteria:

Have a meeting on Web site issues and proactively manage Web site risks.

– Users increasingly demand from web sites the ability to get information that is customized to their interests and needs. Many web sites now tailor their content through the use of architectures designed to support multiple audience types, or through technologies that allow users to profile their personal interests. These kinds of sites demonstrate that their designers are sensitive to the fact the users arent all the same. Besides the influence of users, marketing efforts have driven this trend to a large degree: why present general information to the broadest audience (e.g., trying to sell tobacco products to everyone, including the antismoking activists) when you can target information to prequalified market segments (e.g., selling expensive cigars to yuppies)?

– Assuming you are a data controller (someone who collects data; such as through a web site); you are responsible for the safe keeping of that data no matter who is handling it. You are ultimately responsible if a data processor (outsourcer or cloud provider) loses that data. Are you sure of their policies; procedures; and technology to keep it safe?

– Besides the obvious differences of scale and complexity, does the development of a small Web site call for a qualitatively different approach to information architecture?

– How do you determine the key elements that affect IT Strategy workforce satisfaction? how are these elements determined for different workforce groups and segments?

– Is there a difference between the most important audiences (e.g., those who influence funding) and the audiences who will use the web site most frequently?

– Some customers call Customer Service. some customers browse our web site. some customers never buy from us again. are we listening to what theyre saying?

– A major challenge in indexing a web site involves the level of granularity of indexing. Do you index web pages?

– What are the main obstacles to constructing a Web site with a solid architecture?

– Is maximizing IT Strategy protection the same as minimizing IT Strategy loss?

– What are the short-term goals with respect to the web site?

– How do you envision the web site one to two years from now?

– How does the web site support your organizational mission?

– How does the web site support the organizational mission?

– How do we encourage consumer participation on web sites?

– Does the business have a web site that is still active?

– Who are the most important audiences for the web site?

– How often do you direct the caller to our web site?

– Can a web site do what a reference librarian does?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the IT Strategy Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

IT Strategy External links:

IT Strategy Manager Jobs, Employment | Indeed.com

Emtec Inc – IT Strategy & Consulting | Digital Transformation

IT strategy: PwC

Technology strategy External links:

Healthcare & Technology Strategy Consulting | Fletcher Spaght

I.T.S.I. – Institute for Technology Strategy & Innovation

Technology strategy | PwC’s Strategy&

Business strategy External links:

A Definition of Business Strategy – Business intelligence

Business Strategy Quiz 1 Flashcards | Quizlet

Chief Technology Officer External links:

CTO (Chief Technology Officer) Job Description …

octo | Office of the Chief Technology Officer

Competitive advantage External links:

Competitive Advantage | tutor2u Business

Corporate strategy External links:

Corporate Strategy & Development | Cargill

General Motors Corporate Strategy | GM.com

What is corporate strategy – Answers.com

Defense Intelligence Agency External links:

DIA | Defense Intelligence Agency | Intelligence Careers

119 US Defense Intelligence Agency reviews. A free inside look at company reviews and salaries posted anonymously by employees.

Digital strategy External links:

Digital Strategy | CIO.gov

Digital Strategy at USDA | USDA

Enterprise architecture External links:

Enterprise Architecture – CDT Services

Federal Enterprise Architecture (FEA) | The White House

Enterprise planning systems External links:

Enterprise Business Solutions | Enterprise Planning Systems

Information technology External links:

Information Technology Services – UTMail

Information Technology (IT) Industry & Association | CompTIA

Learning management system External links:

What is learning management system (LMS)? – …

SLMS – New York Statewide Learning Management System

Canvas Learning Management System @ Bellevue College

Market penetration External links:

The Complete Guide to Market Penetration | Smartling

Market Penetration – Commentary Magazine

Market Penetration – Investopedia

Marketing plan External links:


Use These 5 Steps to Create a Marketing Plan – Entrepreneur

How to Create a Restaurant Marketing Plan

Moore’s law External links:

Biography of Gordon Moore and Overview of Moore’s Law

Moore’s Law – investopedia.com

Project Socrates External links:


Project Socrates

Project Socrates MD | NCBO BioPortal

Project portfolio management External links:

Best Project Portfolio Management (PPM) Software in …

Service & Project Portfolio Management Platform | …

Eclipse Project Portfolio Management – Login

Return on investment External links:

How to Calculate a Monthly Return on Investment – Fidelity

Return on Investment (ROI) Calculator

ROI coin – Is Return On Investment

SWOT analysis External links:

Sample of a SWOT Analysis for a Restaurant | Chron.com

Best SWOT Analysis Templates For PowerPoint – …

SWOTanalysis – Online SWOT Analysis Software, …

Second half of the chessboard External links:

#1. Second half of the chessboard – YouTube

Strategy External links:

Octagon Strategy | Hong Kong

Web content management External links:

DHS: OneNet Web Content Management System

Best Web Content Management Software in 2018 | G2 Crowd

Ingeniux CMS Web Content Management Software Log-in

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